Privacy Policy

Last updated: 8 October 2026

LoudReach respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it. LoudReach (ABN 51 698 927 104) is a registered Australian business name based in Queensland. It is operated by Joje Pantilla, who is based in the Philippines and is authorised to run LoudReach on behalf of the business name holder. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1.What we collect

• Your name, email address and phone number
• Your business name, website and details you share about your business
• Booking details, such as the date and time of your call
• Messages you send us by email, SMS, chat or social media
• Calls and chats with our AI receptionist and website chat, including recordings and transcripts
• Basic website data, such as pages visited, device and browser type, collected through cookies

2.How we collect it

We collect information when you fill in a form, book a call, message us, speak or chat with our AI receptionist, sign up as a client or use our website. This includes our free guide form and the forms and booking pages we run on our own website. We may also receive your details from advertising platforms such as Meta when you submit a lead form.

3.Why we use it

• To reply to your enquiry and run your discovery call
• To set up and manage your system if you become a client
• To send appointment confirmations and reminders
• To send you useful updates and offers, if you have agreed to hear from us
• To invoice you, take payment and keep business records
• To improve our website, our AI receptionist and our advertising

4.AI receptionist and website chat

Our AI receptionist and website chat help answer questions and book appointments. When you speak or chat with them, the conversation may be recorded and written out as a transcript. It is processed by AI and voice technology providers so that it can respond to you.

We use recordings and transcripts to reply to you, pass your details to our team, book your appointment, and check and improve how the service works. AI can occasionally make mistakes, so please confirm anything important with us directly. If you would rather not speak with the AI receptionist, you can email or call us instead.

5.Email and SMS

We only send marketing emails and SMS in line with the Spam Act 2003 (Cth). Every marketing message tells you who it is from and how to unsubscribe. You can opt out at any time by clicking unsubscribe, replying STOP or emailing us.

If you give us your mobile number and agree to receive text messages, we use it to message you about your enquiry, your free guide and your appointments, and, only if you have separately agreed, to send offers and updates about our services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to marketing messages is not a condition of buying anything from us. We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

6.Who we share it with

We don’t sell your personal information. We only share it with trusted services that help us run the business, such as:

• GoHighLevel (LeadConnector), our CRM, email, SMS, calendar, forms and AI receptionist platform
• Google Meet, Zoom and our own booking calendars, for scheduling and video calls
• PayPal, and any other payment method you choose to pay with, for processing payments
• AI and voice providers that power our AI receptionist and chat
• Our email and website hosting providers
• Advertising platforms such as Meta, for measuring ads

Some of these services store data overseas, including in the United States. Because LoudReach is run from the Philippines, your information is also accessed and managed from there. We choose providers that take reasonable steps to protect your information, and we handle it with the same care wherever it is accessed.

7.Cookies

Our website uses cookies to work properly and to understand how visitors use it. You can turn cookies off in your browser settings, but some parts of the site may not work as well.

8.Keeping it safe

We take your security seriously and use reasonable measures to protect your information from misuse, loss and unauthorised access, including:

• Encrypted connections (HTTPS) on our website, forms and booking pages
• Password-protected accounts with access limited to people who need it
• Reputable platforms and providers with their own security safeguards
• We never store full card details. Payments are handled securely by PayPal or your chosen payment provider

We keep your information only as long as we need it for the reasons above or as required by law. No system is completely risk-free, but we work to keep your information safe.

9.Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time, or ask us to delete it. Just email us and we’ll reply within a reasonable time.

10.Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can fix it. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

11.Contact us